Privacy Policy

Natural Product Centre
Website: https://npcentre.co
Last Updated: 28 October 2026

1. Introduction

Natural Product Centre (“NPC”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, submit an enquiry, engage our professional services or participate in our client onboarding process.

Our services include regulatory consulting, product development advice, compliance reviews and related professional services.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our operations.

2. Information We Collect

We may collect personal and business information necessary to respond to enquiries, assess service requirements and manage client relationships.

a) Information You Provide Directly

When you complete a contact form, client enquiry form or onboarding process, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Business or organisation name
  • Australian Business Number (ABN), where applicable
  • Registered business address
  • Project type and details of requested services
  • Product, regulatory or compliance information relevant to your enquiry
  • Appointment or consultation details
  • Additional information provided through correspondence or supporting documents

b) Service Agreements and Electronic Signatures

When entering into a service agreement with Natural Product Centre, we may collect and retain:

  • Names and contact details of authorised signatories
  • Electronic signatures
  • Dates and times of signing
  • Signed service agreements and associated documents
  • Electronic signing records and audit information, which may include IP addresses and other technical information

This information is used to administer agreements, maintain business records and establish a record of contractual acceptance.

c) Invoicing and Payment Information

When you engage our services, we may collect and retain:

  • Billing names and addresses
  • Invoice details and amounts
  • Payment status
  • Transaction references
  • Accounting and financial records relevant to services provided

Payments are processed through third-party payment providers. Natural Product Centre does not directly collect or store complete payment card details through its website onboarding forms.

d) Automatically Collected Information

When you visit our website, certain technical information may be collected, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of access
  • Website usage information

This information may be collected through cookies, website security systems, server logs and analytics tools.

3. How We Use Your Information

We collect and use personal information for legitimate business and administrative purposes, including to:

  • Respond to enquiries and requests for information
  • Assess prospective client requirements
  • Review and approve client applications
  • Provide regulatory consulting and related professional services
  • Prepare and distribute service agreements
  • Obtain and record electronic signatures
  • Generate and send invoices
  • Process and reconcile payments
  • Maintain client and accounting records
  • Communicate about projects, agreements and payments
  • Improve our website, services and administrative processes
  • Maintain website security and prevent unauthorised activity
  • Meet applicable legal, regulatory and accounting obligations

We do not sell or rent personal information to third parties.

We do not use personal information for unrelated marketing purposes without an appropriate legal basis or consent where required.

4. Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, improve user experience, maintain security and analyse website traffic.

Cookies are small data files stored on your device.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website or online forms.

We may use third-party analytics services, such as Google Analytics, to understand how visitors interact with our website.

Where required by applicable law, we will obtain consent before using cookies or technologies that require it.

5. Third-Party Services

Natural Product Centre uses third-party technology providers to support website operations, client onboarding, electronic agreements, invoicing and payment processing.

These may include:

Website Hosting and WordPress Services

Our website is operated using WordPress and associated hosting, security and website management services.

Gravity Forms

Used to collect and manage client enquiries, application details and onboarding information submitted through our website.

WPsigner

Used to prepare, distribute and manage electronic service agreements, collect electronic signatures and maintain signing records.

Uncanny Automator

Used to automate administrative processes and transfer relevant information between our website, client onboarding and business management systems.

Xero

Used to create and manage invoices, maintain accounting records and administer financial transactions.

Stripe

Used to securely process payments made through our connected payment services.

Email and Communication Providers

Used to deliver enquiry acknowledgements, service agreements, notifications, invoices and other business communications.

We disclose personal information to these providers only where reasonably necessary for the relevant services or otherwise permitted or required by law.

Third-party providers may process information in accordance with their own privacy policies and contractual obligations.

6. Data Security

Natural Product Centre takes reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include:

  • Secure website connections using HTTPS
  • Restricted administrative access
  • Website security monitoring
  • Access controls for client and business records
  • Secure third-party payment processing
  • Appropriate management of electronically signed documents
  • Website maintenance and software updates

Access to personal information is limited to authorised personnel and service providers who require it for legitimate business purposes.

Although we take reasonable precautions, no internet-based system or electronic transmission method can be guaranteed to be completely secure.

7. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

Requests may relate to contact details, business information, onboarding records or other personal information.

We will respond to requests within a reasonable period and in accordance with applicable legal requirements.

In some circumstances, we may need to verify your identity before providing access or making changes.

Certain information contained in executed agreements, financial records or other legally required documents may need to be retained in its original form.

To request access or correction, please contact us using the details in Section 13.

8. Retention of Information

We retain personal information for as long as reasonably necessary to:

  • Provide our professional services
  • Manage client relationships
  • Administer service agreements
  • Maintain accounting and business records
  • Resolve disputes
  • Meet legal, taxation and regulatory obligations

Signed service agreements, invoices and associated records may be retained for longer periods where required by law or reasonably necessary for legitimate business purposes.

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it, unless retention is required or authorised by law.

9. Links to Other Websites

Our website may contain links to third-party websites, online payment services, document signing platforms or external information resources.

These websites and services operate under their own privacy policies and terms.

Natural Product Centre is not responsible for the privacy practices or content of third-party websites outside our control.

We encourage visitors to review the privacy policies of external services before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, business operations, technology systems or legal obligations.

The latest version will be published on our website with an updated revision date.

We encourage visitors and clients to review this policy from time to time.

11. Electronic Agreements and Automated Processing

Natural Product Centre uses electronic systems to streamline client enquiries, onboarding, service agreements and invoicing.

Client Onboarding

When a prospective client submits an enquiry, their information is recorded through our website’s client management systems.

Applications are reviewed by Natural Product Centre before being approved or declined.

Following approval, certain administrative steps may occur automatically, including:

  • Sending client communications
  • Preparing service agreements using submitted information
  • Issuing agreements for electronic signature
  • Recording agreement completion
  • Generating invoices
  • Updating client records following payment

These automated processes support the administration of our services.

Electronic Signatures

We use electronic signing technology to enable clients and authorised representatives to execute service agreements remotely.

The signing process may collect electronic signatures, timestamps, email addresses and other information necessary to establish an electronic record of the agreement.

Completed agreements and related signing records may be retained for contractual, administrative and legal purposes.

Automated Invoicing

Following completion of the required signing process, an invoice may be generated and issued automatically through our accounting system.

Payment confirmation may also automatically update the client’s administrative status.

Decisions regarding whether to accept a prospective client are subject to review by Natural Product Centre.

12. Overseas Disclosure and Data Processing

Some third-party technology providers used by Natural Product Centre operate internationally or may store, access or process information using infrastructure located outside Australia.

These services may include cloud hosting, electronic document signing, accounting, payment processing and email communication systems.

Where personal information is disclosed to overseas recipients, we take reasonable steps, where required by applicable law, to ensure that the information is handled appropriately.

The locations and arrangements for overseas processing depend on the relevant service provider and its operating practices.

Individuals may contact Natural Product Centre for further information about the handling of their personal information by third-party providers.

13. Contact Us and Privacy Complaints

If you have questions about this Privacy Policy, wish to access or correct personal information, or have concerns about how your information has been handled, please contact:

Natural Product Centre
Email: info@npcentre.co
Website: https://npcentre.co

Please provide sufficient details for us to understand and investigate your request or concern.

We will review privacy complaints and respond within a reasonable period.

Where the Australian Privacy Principles apply, individuals who are dissatisfied with our response may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Further information about privacy rights and complaints is available from the OAIC.